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About Motivational Hospitality Training

Hospitality is tough but the people who work in it are even tougher. Our training courses teach your team members to use their heads, hearts and hands to work together and deliver tangible results.

Our unique approach focuses on clarifying personal and company values* to significantly improve long term productivity.

* No formal company values? Check into our value creation course in THE BOARDROOM, and we will guide your team through the process of creating a unique set of company values that will take your service offering to the next level.

Proud supplier to the Tshwane Tourism Association

When your values are clear to you, making decisions becomes easier.
~ Ray E. Disney

Check into one of our unique hospitality training courses

The Boardroom

Motivational Hospitality Training – Value Creation

Welcome to our flagship course. Sound theory combined with the latest trends will give your team the skills and knowledge they need to take customer service to the next level. A side order of motivation comes free with every session.

  • Ideal for: Front line staff, Supervisory level, HOD level.
  • Relevant to: New team members, experienced team members.

Topics include:

  • Introduction to Hospitality
  • The Hospitality Industry
  • Customer Service Basics
  • Customer Service Not-so-basics
  • Why do we do what we do
  • The Teamwork Advantage
  • Living your values

Depending on the combination of delegates and your requirements, we also facilitate practical and theoretical training of the following departments:

  • Front Office
  • Food & Beverage
  • Kitchen attendant
  • Restaurant service
  • Bar service
  • Housekeeping
  • Maintenance
  • Rooms Division

The Penthouse Suite

Motivational Speaking

Need a reminder of why you do what you do? Book us for a 1-hour or a 4-hour team-building session. Tales from the trenches and real life stories gets the conversation going. Leave with renewed pride in your chosen profession.

  • Ideal for: Tourism students, hospitality students, hotel-school students.
  • Relevant to: Learners and students.

Hospitality Classes

Classes for Hotel School Students

Hospitality is not for the fainthearted. It might be the toughest and most rewarding thing you’ll ever do. What are you letting yourself in for? Tales from the trenches and real life stories gets the conversation going. Leave with renewed pride in your chosen profession.

  • Ideal for: Front line staff, Supervisory level, HOD level.
  • Relevant to: Hotel school students, new team members, experienced team members.

Topics include:

  • It’s a small world.
  • The work-life balance myth.
  • Networking and personal branding.
  • Living your values.

Day Use Rooms

Consulting sessions

A one-on-one coffee-consultation with one of our award winning entrepreneurs.

Most popular consultations:

Registering and optimising your Airbnb listing.

  • Ideal for: Guesthouse owners, guesthouse managers.
  • Relevant to: New business

Opening your own Guesthouse – start from the beginning.

  • Ideal for: Guesthouse owners, guesthouse managers.
  • Relevant to: New business

Guesthouse marketing – hit the ground running.

  • Ideal for: Guesthouse owners, guesthouse managers.
  • Relevant to: New business

Entering the hospitality industry – what am I letting myself in for?

  • Ideal for: Matrics, hotelschool students, entrepreneurs.
  • Relevant to: Students, career-changers, entrepreneurs.

All our trainers are exceptionally skilled with industry relevant qualifications and more than 20 years experience in hotel, restaurant and guesthouse operations. We are a small dedicated team and therefore all courses are subject to availability.